Introduction
Simple Moves Fargo (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website simplemovesfargo.com or use our moving services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Request a free moving quote through our website or phone
- Book a moving service with us
- Subscribe to our newsletter
- Contact us via email, phone, or our contact form
This information may include your name, email address, phone number, current address, destination address, and moving details.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages visited. We use this information to improve our website and services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our moving services
- Process and fulfill your moving requests and bookings
- Send you moving quotes, confirmations, and service updates
- Respond to your inquiries and provide customer support
- Analyze website usage to improve user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (e.g., payment processors, CRM systems)
- Insurance providers in connection with moving coverage
- Law enforcement or government agencies when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing emails at any time
- Withdraw consent where processing is based on consent
SMS/Text Message Communications
By providing your phone number and checking the consent box on our quote request form, you agree to receive SMS/text messages from Simple Moves Fargo related to your move, including:
- Quote and estimate notifications
- Appointment reminders and scheduling updates
- Crew arrival and move status updates
- Invoice and payment confirmations
We will never send you marketing or promotional offers through sms/text messages.
Message and data rates may apply. Message frequency varies based on your move status. You can opt out at any time by replying STOP to any text message. After opting out, you will receive one final confirmation message. For help, reply HELP or contact us at (701) 409-0800.
We use Twilio, a third-party service provider, to deliver SMS messages. Your phone number will be shared with Twilio solely for the purpose of delivering these messages. Twilio’s privacy policy can be found at twilio.com/legal/privacy.
Carriers are not liable for delayed or undelivered messages.
No Sharing of SMS Consent Data
Mobile information, including phone numbers, SMS opt-in status, and consent data, will not be shared with third parties or affiliates for marketing or promotional purposes. The categories of personal information disclosed in the “Information Sharing” and “Third-Party Service Providers” sections of this Privacy Policy exclude text-messaging originator opt-in data and consent — this information is used solely to deliver the SMS messages you have requested and is shared only with our SMS service provider (Twilio) for that delivery purpose.
Email Communications
By providing your email address and checking the consent box on our quote request form, you agree to receive email communications from Simple Moves Fargo, including:
- Moving quotes and estimates
- Job confirmations and preparation details
- Invoices and payment receipts
- Move-related service updates
You can unsubscribe from email communications at any time by clicking the unsubscribe link included in each email, or by contacting us directly at [email protected].
We use SendGrid, a third-party email delivery service, to send these communications. Your email address will be shared with SendGrid solely for the purpose of delivering these messages.
Third-Party Service Providers
In addition to the service providers listed above, we may share your information with the following third-party providers to deliver our services:
- Twilio – SMS/text message delivery
- SendGrid – Email delivery
- Stripe – Payment processing
- Google Maps – Address verification and distance calculation
These providers only receive the information necessary to perform their specific functions and are contractually obligated to protect your data.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (701) 409-0800
- Email: [email protected]
- Address: Fargo, ND 58103